DOCPINGO
Support
Questions about your account, documents or subscription? We are here to help.
Contact DocPingo
Email [email protected]. Include your account email, the request title if relevant, and a short description of what happened. A screenshot can help, but hide client documents and personal details. Never send your password, access codes, card details or API keys. We do not promise a fixed response time.
Uploading documents as a client?
For a new upload link, access code, expired request or a document correction, contact the accountant who sent your request. They control the checklist and request access. If uploading fails, tell us the error message and your browser, without attaching confidential documents.
Payments and subscriptions
Manage your subscription in Settings → Go Unlimited. Paddle also helps with payments, receipts, cancellation and refunds at paddle.net. Include your transaction reference when asking about a payment; never send full card details.