DOCPINGO
Refund policy
Last updated: 26 October 2026
14-day first-payment refund
We offer a refund of your first DocPingo subscription payment if you request it within 14 days of purchase. Email [email protected] with your account email and Paddle order or transaction reference, or contact Paddle at paddle.net. Refunds are processed through Paddle to the original payment method; processing time depends on the payment provider. This first-payment offer does not automatically cover renewals. For duplicate, incorrect or unauthorized charges, contact us or Paddle promptly. Your statutory rights and Paddle’s applicable buyer terms are unaffected.
Cancelling a subscription
Cancellation and a refund are different. To stop future monthly charges, use Settings → Go Unlimited → Manage subscription, or the management link in your Paddle receipt. Cancel before the next renewal. Your paid access continues until the end of the paid period unless the payment is refunded. Cancelling does not delete your account or exported files.